Customer Support
Customer Support

Our customers come first. EVault's world-class customer support team maximizes our clients' investments in EVault services and software by providing state-of-the-art tools and services that ensure they succeed. Our certified technicians ensure prompt, accurate resolution of all customer service requests. 98% of customers in our most recent survey said their experience with EVault has been satisfying. Feedback from our customers

We are available to our customers 24x7:

  • After Hours technical support for critical issues only, 24x7x365
    – e.g. Disaster Recovery and EVault software failure
  • Support Hours: Monday thru Friday, 8:00 AM to 6:00 PM
    – all North American Time Zones
  • Real-time access to EVault Knowledge Base

How to contact your customer support expert:

If you use EVault services including Protect, SBE, Desktop, or ProMail, please contact us via phone or email.
Toll Free: 1-866-855-9555
Email: support@evault.com

If you own EVault InfoStage software purchased either through EVault or one of our partners, please contact us as below.
Toll Free: 1-866-570-2839
International: 1-925-287-4102
Email: techsupport@evault.com

If you use EVault Insight—our eDiscovery service—please contact us at:
Toll Free: 1-866-299-2893
Email: insightsupport@evault.com

If you are an EVault Managed Service customer please contact:
During business hours (8AM–5PM PT): Your dedicated Vault Manager
After-hours Managed Service on-call: 1-510-292-1974
Alternatively, you can send email to: ManagedServices@evault.com
and the appropriate resources will be paged.

"I can't say enough good things about the consistently great support I get from EVault. Thanks again and keep up the good work."

Curt Mills,
SD Deacon

Discover more about EVault software and services:

Resource Library