Frequently Asked Questions

Or, as we like to call them, frequently answered questions…

I purchased a Seagate® (or Maxtor®) hard drive at retail. Where do I go for support?

Visit the Seagate "Support".

How do I order a license key for an EVault®-branded product?

Visit the i365 "Purchase a License" web page.

My hard drive crashed. Can I recover the data?

Visit the i365 "Data Recovery Services" Frequently Asked Questions web page.

I'd like to see a demo of EVault. Who do I contact?

Send your email request to concierge@i365.com.

How can I get a log-in to your Customer Service Portal?

Request access.

I have forgotten my user name and password for the Customer Service Portal. What can I do?

Visit the "Forgot Your Password?" web page.

How can I get off your mailing list?

Send your email request to support@i365.com.

Where can I find all the currently shipping EVault-branded products and supported platforms?

Download this chart.

Where can I learn i365's support policy for EVault-branded solutions?

Download this chart.

Is there a FAQ just for Open File Manager (OFM) issues?

Visit the OFM FAQ web page.

Can I access your product Knowledge Base?

Visit our Customer Service Portal; log-in required.

What times are your EVault Support engineers available?

8:00 a.m. to 6:00 p.m. in all North American time zones.

Can I get after-hours emergency EVault Support?

Please call our after-hours hotline at 1-866-855-9555 (international: 1-925-287-4102) if you need help with disaster recovery and other EVault-related emergencies.